Behavioral Interview Prep

  • Joined with consulting background
  • Joined a high performing team
  • Completed onboarding. Off to the races after that
  • Early on, felt like I had to provide value where I could within the team. Picked up a large variety of tickets.
  • Knew there were some doubts related to my background, wanted to demonstrate that I could up a breadth of tasks quickly without issue.
  • Set goals for the year
    • Did not have prior experience with support
    • Did not have extensive interviewing experience
    • Wanted to show that I could provide value with technical planning
  • Picked up extra support shifts
    • Helped me get depth in understanding systems and how to communicate them to others
    • Shadowed rotation for several months and took pages during work hours to understand how things worked
    • Culminated in shadow rotation and then joining the full time support rotation
  • Planning initiatives:
    • CDC - small piece on a chunk of work
    • Shortfall - previously planned work that needed to be revisited
    • Cache - chunk of planning on high priority work
    • Async Wallet - large initiative that spanned multiple teams
  • Technical Achievements:
    • Async Wallet Work
    • Cache
    • Ledger Services exposed me to a variety of problems
      • Automated expiry bug
      • Enhancing performance
      • Super bowl support with SBA
    • Taking over EAS
  • Provided value to team
    • Tried to provide value in overlooked places
    • Built out admin web to support product as a string
    • Learned how confgen worked in SBA
  • Outside work
    • Mermaid diagrams with Cursor
    • Datadog with cursor
  • Pushback
    • EAS plan to use table
    • Prioritizing work
  • Challenges
    • Cache Rollout
    • Challenged myself by picking up more ledger services shifts
    • Getting async wallet across the line
  • Mistakes/Failures
    • PAS PDF
    • Cache handling on miss leading to more calls
  • Ownership
    • Eas creating new tickets
    • Volunteering for more ledger services shifts
    • recognizing what was happening with error handling
    • SBA trying to test scaling scenarios
  • Disagreement
    • Predicts bonus bets
  • Technical Decisions
    • Drove cache schema
    • Planning work
    • Pushback on EAS
    • Admin web csasap